Attach call recordings to the ticket
- This can be set to Redacted or Unredacted depending on customer preference.
- Same applies for call transcripts.
Once call recordings/transcripts are attached to tickets, the Zendesk ProServe team can configure Zendesk QA during implementation.
Please note:
Always use only the Zendesk for Contact Centre Transcript and Recording transcripts attachments provided for by the app to avoid any functionality issues. Any other methods that add a recording or transcript to the Zendesk ticket could cause issues with Zendesk QA reading the recording or transcript.