We've released a new UI for Email, making it easier than ever for Agents to manage customer queries via the Email channel.
Using Workflows, Admins can now configure:
- Email Actions, which allows Agents to Reply, Reply All, Forward and CC/BCC Emails
- Automatic BCCs, which will ensure that all emails are sent to a specified Email address by default
- Reply From Addresses, ensuring that Emails sent by Agents come from a relevant Email address