Engage Knowledge Base now supports Amazon Connect Wisdom. Amazon Connect Wisdom delivers agents the information they need, reducing the time spent searching for answers.
Knowledge Base with Amazon Connect provides:
- Agents with articles while they are on a contact, meaning they don't have to switch between apps while talking to a customer
- Real-time Next Best Action suggestions for voice (powered by Contact Lens) and chat (powered by Local Measure)
- No-code connectors for Salesforce and ServiceNow
- Support for custom data sources via Wisdom API
More on Amazon Connect Wisdom